Shipping policy
Last updated: October 15, 2026
Thank you for shopping with The Fragrance Square. This policy explains how we ship your order, what it costs, how you can pay, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed as soon as possible.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Destinations
We currently deliver within Pakistan only. The Fragrance Square does not offer international deliveries at this time.
Expected Delivery Time
All orders placed within Pakistan are delivered within 3–6 working days.
Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, public holidays, or other events outside our control.
Shipping Charges
- Nationwide shipping: Rs. 250
- Orders above Rs. 3,500: free delivery
Payment Methods
We accept the following payment methods:
- Cash on delivery (COD)
- Direct bank transfer
- Credit/debit card
If you choose cash on delivery, please keep the exact amount ready to avoid any inconvenience at the time of delivery.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Tracking information may take some time to update after you receive it.
Address Accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, Damaged, or Delayed Packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at thefragrancesquare@gmail.com.