REFUND/EXCHANGE POLICY
Return & Refund Policy
We have a two-week refund policy. After receiving your order, you can contact us within 14 days to request a refund.
To be eligible for a return, your item must be in the same condition as it was delivered. To start a return, please contact us on our customer support number or at thefragrancesquare@gmail.com. Once you contact us, we will guide you through the return process.
Shipping Your Return
You are responsible for shipping the product(s) back to us safely, in the same condition as they were received. Please send your return to:
The Fragrance Square
63-A, Faisal Town, Lahore
0312-0436566
After shipping, please share the tracking number with us along with your order ID and the details of the product(s) you are returning.
Refunds
Once we receive your return parcel, we will review it and notify you about the approval of your refund. If approved, your refund will be processed within 1–2 working days and transferred to the bank details you provide. Refunds cover the original order amount, excluding delivery charges.
