FAQs

Frequently Asked Questions

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  • 1. What is the delivery time?

    Our delivery time is 3-6 working days.

  • 2. Can I return/exchange products after I purchase them?

    Customers can exchange their products without any hassle within 10 days of purchase.

    In case of return, the customer is responsible to safely ship the product back to us.

  • 3. How can I be sure of the quality/projection of your fragrances?

    All of our fragrances are prepared with the best quality raw materials to ensure premium quality and an unmatched experience for our customers.

  • 4. Is my personal information kept private?

    Please be assured about your privacy. We, at The Fragrance Square have a strict privacy policy, all information is kept private and confidential and is not shared with a third party under any circumstances. For more information, please read our privacy policy.

  • 5. What type of packaging does The Fragrance Square offer?

    The Fragrance Square offers 30 ml and 50 ml perfumes available in different packaging. Different series cater to different uses, such as, daily use and luxury use.

  • 6. What are our operational hours?

    9 AM – 9 PM, Monday – Friday

  • 7. Do you have a physical Outlet?

    Yes. We currently have a fragrance studio at 63-A, Faisal Town, Lahore.

    Customers may visit and explore our entire range before making a purchase.

  • 8. What are the timings for your Studio?

    Timings for the studio are

    12PM - 7PM, Monday - Saturday.

  • 9. What payment methods are available?

    Customers may pay in cash, bank transfer or Credit/Debit Card as per their convenience.

    All payment options are available online aswell as at our outlet.

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